What if I forget my password?
When signing in you can simply click 'forgotten password' and follow the instructions
Can I return to my order later?
Yes - your basket is saved for 14 days, or you can use our wishlist feature to keep all your favourites in one place. Items will be saved in your wishlist until they are removed.
Can I cancel my order?
If you purchased from an independent shop space, cancellation enquiries are best dealt with by the vendor.
If you purchased from the Paczero shop space, you can cancel prior to despatch or return for a refund otherwise. If you wish to cancel your order please email customersupport@paczero.com as soon as possible.
Can I make changes to an order?
If you purchased from an independent shop space, order change enquiries are best dealt with by the vendor.
If you purchased from the Paczero shop space, customers cannot change an order but you can cancel prior to despatch or return for a refund otherwise. If you wish to cancel your order please email customersupport@paczero.com as soon as possible.
Are my personal details secure?
Paczero is Level 1 PCI DSS certified for the processing of payment information.
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
We comply with all six PCI standard categories to:
- Maintain a secure network
- Protect cardholder data
- Maintain a vulnerability management program
- Implement strong access control measures
- Regularly monitor and test networks
- Maintain an information security policy
How do I manage my emails?
Automated Emails:
When you open an account with us you will receive:
- Account welcome
When you place an order with us, you will receive:
- Shipping confirmation
- Shipping update
Additional emails include:
- A one-time reminder if you have left an item in your basket
- Order cancellation confirmation
- Refund confirmation
- Gift card creation confirmation
- Payment error
- Password reset
- Subscriber confirmation