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If you purchased from an independent shop space:

Each vendor on Paczero is responsible for their own refund, exchange and cancellation policies. Prior to buying, please review the shop’s returns policy. You can find the shop’s policies on their store page. Returns enquiries concerning shop policies are best dealt with by each vendor. 

If you purchased from the Paczero shop space:

Please click here to read the returns policies for sellers listed by Paczero. If you have any questions you can email